gi999 Terms and Conditions

1 General Provisions

These terms and conditions ("Terms") apply to the use of the gi999 platform and all its services. By visiting the gi999 website, creating an account, or using any service, you are automatically considered to have accepted these Terms.

gi999 is a safe and reliable online betting and casino platform. We operate with SSL encryption and fair play standards. These Terms apply to users in Bangladesh and constitute a legally binding agreement.

gi999 reserves the right to amend these Terms at any time. Any changes take effect immediately upon publication on the website. It is your responsibility to visit this page regularly and stay informed of updates.

2 Eligibility and Age Requirement

To participate on the gi999 platform, you must meet the following conditions:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• You must be able to verify your identity with a valid ID or official government document.
• You must confirm that you are playing in your own name and for your own benefit — not on behalf of a third party.
• You are not subject to any court order or regulatory restriction that prohibits you from online betting.
• You are not addicted to gambling and are not under a voluntary self-exclusion order.

Under our terms and conditions, gi999 may request supporting documents for age verification at any time. If the information provided is found to be false, we reserve the right to close the account and forfeit any deposited funds.

3 Account Registration and Management

3.1 One Account Policy

Each user may hold only one gi999 account. Creating multiple accounts is prohibited. If it is found that the same person is operating more than one account, all associated accounts will be closed and any earned bonuses will be cancelled.

3.2 Providing Accurate Information

You must provide true, accurate and complete information at the time of registration. Your name, date of birth, address and contact details must be valid and verifiable. If any information changes, update it as soon as possible.

3.3 Account Security

It is entirely your responsibility to keep your login credentials — username and password — confidential. You must not allow anyone else to use your account. If you suspect unauthorised access to your account, notify our support team immediately.

3.4 Verification Process

gi999 conducts a KYC (Know Your Customer) process to maintain a secure environment. You may be required to submit identity documents, proof of address, or payment method verification documents before a withdrawal is processed or for any other required purpose.

4 Deposit and Withdrawal Policy

4.1 Accepted Payment Methods

The following payment methods are currently supported on gi999:

• bKash
• Nagad
• Rocket
• Upay

4.2 Deposit Limits

The minimum deposit amount is ৳300 for each method. The maximum deposit limit is determined by the method and account level. Deposits must be made using the method linked to your account.

4.3 Withdrawal Policy

The minimum withdrawal amount is ৳1,000. Withdrawals are generally completed within 15 minutes to 2 hours. However, withdrawals may be delayed if the verification process has not been completed.

4.4 Fraudulent Transactions

If any fraudulent or unauthorised payment method is used, the relevant transaction will be cancelled and the account will be subject to investigation. gi999 reserves the right to report any such activity to the relevant authorities.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members at gi999 will receive a 120% bonus on their first deposit up to ৳8,000. The wagering requirement for this bonus is 25 times (25x). This means that to withdraw winnings earned using the bonus, you must place bets totalling 25 times the bonus amount.

5.2 General Bonus Terms

• Bonuses are available to verified account holders only.
• Only one welcome bonus applies per household, IP address, or device.
• Bonus offers have a specific validity period — any unused bonus will be cancelled after it expires.
• Bonus balance cannot be withdrawn directly; it becomes withdrawable only after the wagering requirement is met.
• Certain games may not contribute to bonus wagering — contact the support team for details.

5.3 VIP Cashback

gi999 VIP Club members receive weekly cashback benefits. A maximum of 0.4% applies at Bronze level, 0.8% at Silver level, 1.1% at Gold level, and 1.5% at Platinum level. Cashback terms and calculation methods may change.

5.4 Bonus Abuse

If any misuse, manipulation, or coordinated fraudulent activity involving the bonus system is detected, gi999 reserves the right to cancel the relevant bonuses and winnings and close the account.

6 Gaming Rules

6.1 Fair Play Guarantee

gi999 is committed to ensuring fair play. All games on our platform are operated by certified software providers and use Random Number Generator (RNG) technology.

6.2 Bet Cancellation and Errors

In the event of a technical error or system failure, gi999 reserves the right to cancel affected bets and return the relevant funds. gi999 reserves the right to correct any incorrect odds or payouts made due to human error.

6.3 Sports Betting

For bets on cricket, football and other sports, if an event is cancelled the bet will be voided. The rules of the relevant sport will be followed to determine results for partially completed matches.

6.4 Live Casino

In the event of a disconnection during a live casino game, the result of the completed round will be considered final. Bets on incomplete rounds will be refunded.

7 Prohibited Activities

The following activities are strictly prohibited on the gi999 platform:

• Using the platform for money laundering or to process illegal funds.
• Operating games through bots, automated software, or artificial intelligence.
• Attempting to hack another user's account or gain unauthorised access to the system.
• Using multiple accounts to claim bonus benefits.
• Cheating or manipulating in order to predetermine game outcomes.
• Allowing minors to use the platform or playing on their behalf.
• Making false claims or chargebacks against gi999.
• Displaying hateful, harassing, or offensive behaviour on the platform.

8 Account Suspension and Closure

8.1 Suspension by gi999

gi999 reserves the right to suspend or close an account without prior notice in the following circumstances:

• Breach of any clause of the Terms.
• Suspicion of fraud or illegal activity.
• Refusal to submit verification documents.
• Providing false information.
• Breach of the responsible gaming policy.

8.2 Closure by the User

Any user may close their own account at their discretion. To do so, contact our support team. All pending bets and withdrawals will be settled before the account is closed.

9 Responsible Gaming Policy

gi999 is committed to responsible gambling. We believe gaming should be a source of entertainment — not a cause of financial problems.

• You can apply for self-exclusion for a specified period if you wish.
• Daily, weekly, or monthly deposit limits can be set.
• If you feel that gambling is having a negative impact on your life, contact our responsible gaming team.
• It is the responsibility of parents and guardians to take the necessary measures to protect minors.

For more information, visit our Responsible Gaming page.

10 Privacy and Data Protection

gi999 gives the highest priority to protecting your personal information. We use SSL encryption technology to keep your data secure.

The information you provide will be used solely for account management, service improvement, and fulfilling legal obligations. Your data is not sold or transferred to third parties.

To learn more about how data is collected, stored and used, please read our Privacy Policy.

11 Limitation of Liability

gi999 accepts no responsibility in the following circumstances:

• If a game session is disrupted due to an internet disconnection or technical error.
• If there is a problem with the user's own device or connection.
• If loss occurs due to a fault in third-party software or services.
• If loss occurs as a result of incomplete or incorrect information being provided.
• If unauthorised access occurs as a result of the user sharing their own account credentials.

In the event of technical issues, gi999 will endeavour to resolve them as quickly as possible and will consider appropriate compensation for affected users where necessary.

12 Changes to Terms

gi999 reserves the right to change, add to, or remove any part of these terms and conditions at any time. Updated terms take effect as soon as they are published on the website.

For significant changes, gi999 may send a notification to the registered email. However, continued use of the platform after any change will be considered as acceptance of the new terms.

It is recommended to check this page regularly to stay informed about the latest updates.

13 Contact & Dispute Resolution

13.1 Contact the Support Team

For any questions or complaints regarding these terms, please contact our support team:

• Email: [email protected]
• 24/7 Live Chat: Get direct support in Bengali from any page on the site.

13.2 Complaint Process

If you have any dispute or complaint, please inform our customer service team first. We consider all complaints fairly and impartially and try to resolve them as quickly as possible.

13.3 More Information

Visit the following pages to learn more about our services:

• About us
• Privacy policy
• Responsible gaming
• Frequently Asked Questions (FAQ)